Before Your Adventure – Please Read
We want every guest to feel prepared, comfortable, and confident before their experience with Hawaii Island Insider Tours LLC. Please review the information below before booking your tour or transportation service.
Morning Pickups
Pickups typically occur between 7:00 AM and 9:00 AM, with most starting earlier in the window. Please be ready at least 10 minutes before your scheduled pickup time. Your driver will call or text with an estimated arrival time once the route is confirmed.
What to Bring
• Comfortable walking shoes or sandals as some terrain may be uneven
• Sunscreen to protect your skin while we explore
• Towel for waterfall or beach stops
• Light jacket or hoodie as mornings can be cool in the uplands
• Reusable water bottle to help reduce plastic waste
• Cash or card for lunch snacks or local shop stops
Respect the ʻĀina (Land)
• Do not pick plants take rocks or disturb wildlife
• Leave every place as beautiful as you found it or cleaner
• Follow your guide’s instructions especially at sacred or protected sites
During Your Tour
Our guests are ʻohana, and safety always comes first. Please stay with your guide and group throughout the journey, and help us keep the van clean and comfortable for everyone — small trash bags are provided. We kindly ask that no alcohol or illegal substances be brought on board. Tours run rain or shine unless conditions become unsafe, and because our routes are carefully timed, late arrivals or no-shows cannot be refunded. If you need to cancel, please let us know at least 24 hours before your tour for a full refund. We love when guests capture their adventures — photos and videos are welcome! Just tag us @HiiTours when you share. By booking with HII-Tours, you travel with aloha — showing respect for your guide, the island, and our beautiful community.
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How To Make A Reservation
All tours and transportation services are offered by advance reservation only.
To reserve your experience
• Submit a booking request through our website
• Select your preferred tour service and date
• Provide accurate contact information
• A team member will contact you to confirm details
Reservations are not considered confirmed until you have spoken with a live agent and received confirmation.
Live Agent Confirmation
We believe clear communication creates the best experience.
• Every reservation is personally reviewed
• A live team member will contact you to confirm timing location and expectations
• Final pickup times and details are confirmed before your tour date
• This ensures accuracy flexibility and a smooth experience
If you have questions before booking, we encourage you to contact us directly.
Booking And Planning Tips
• Tours operate daily by advance reservation
• Flexible start times are available for private groups
• Routes and stops may adjust due to weather traffic or safety conditions
• Early booking is recommended during peak travel seasons
Questions Or Special Requests
Important Notes
• All tours are private group experiences
• One vehicle per group
• A signed waiver is required before participation
• Guests must follow guide instructions and posted safety rules
We are happy to help customize your experience.
• Special occasions
• Group travel planning
• Accessibility questions
• Custom pickup locations
Please contact us directly and speak with a live agent so we can assist you properly.